Across the world, restaurants and venues are adopting new layouts with diners spaced further apart, and embracing digital orders, payments and deliveries. Temperature checks, gloves, masks, hand sanitisation protocols and individually wrapped utensils are becoming commonplace. As shared plates and buffets take a back seat, venues will likely adopt automation technologies and robots to minimise costs, human contact and boost efficiencies. Some technologies posed for growth include digital concierges, AI-powered mobile check-ins and self-ordering platforms.
Health and hygiene standards are now vital evaluation criteria for prospective travellers. In response, Hilton has unveiled new hygiene measures under their ‘CleanStay’ Program. The initiative limits guest numbers (notably in fitness centers), de-clutters amenities to minimise human traffic and ensures that rooms are sealed after being cleaned.